While at work last evening a call came in from a local, big box office supply store. A group had decided to order food for pick-up. Included in their order was a bowl of soup. The caller explained she had a broken jaw and would need me to puree the soup for her as she was unable to eat it otherwise. Several thoughts crossed my mind.
1. How was it the caller could talk so well yet not be able to mash up some overcooked broccoli to the point of being able to swallow it?
2. What shift would one have to work to get a lunch break at six o'clock in the evening?
3. How did the caller break her jaw? Did a giant box of printer ink fall and hit her square in the jaw or did some other person do this to her?
4. Why didn't the caller bring her own lunch to work?
Needless to say, I pureed the soup as I was not so busy that it was inconvenient. I wonder, how far does one have to go in customer service? Did I do the right thing by pureeing her soup? Should I have told her, "You HAVE got to be kidding?" Is minimum wage worth the trouble? Should we be nicer to people when we make more money for doing so?
You know the answer—you should be nice regardless of pay. And yes, you did the right thing by pureeing her soup. The customer is king, even when you want to pour soup directly in their lap.
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